Posted 27 October 2010 - 09:38 AM
m dailey (milod), on 24 September 2010 - 04:01 PM, said:
I dunno... This may sound silly, but...
I'm convinced that 30 percent of complaints about Gibbies - Epis or anything else for that matter - new in the box are a result of transportation/climate, etc. Another 30 percent is from retail store mistreatment and lack of post-transport setup.
Perhaps 20 percent is a combination of some other factor resulting in a legitimate short or long-term problem with product - or somebody who wouldn't be happy if they were hanged with a new rope.
The last 20 percent of some "reviews" I've seen on all kinds of guitar has resulted from new and/or younger players who seem almost to me to have an expectation that the guitar will be so perfect it almost plays itself. When the complaint is about strings on a new guitar I don't know whether to laugh or just shake my head.
So... I wonder if a "guitar 101" might not be a good idea to be plastered anywhere and everywhere possible, from web stores to Gibson web site... whereever it might be seen. You don't even need a CD - just a web address: "YOU MUST READ THIS."
What is setup. What about strings. How do different strings affect setup. How do you tune your guitar after a setup. What do you do if a tuning machine seems loose or...
A video that can be downloaded in, let's say five or six segments and is specifically oriented to a beginner and/or the beginner's parents. I got something similar on a CD, but it seemed more like a "general first guitar lesson" rather than "okay, you just unwrapped your new guitar of any brand - what should you expect."
Heck, no experienced player expects to use "factory" strings, do they? But oddly that seems to be a major complaint from web pages like Musicians Friend. The kid/family looking for a beginner guitar at any price point is in the same boat. I even wonder if some "bad pot" complaints aren't because they're turned down or off.
I dunno. Those who don't read have no advantage over those who can't - but I wonder if some "so you're interested in a new Gibson/Epi" set of vids and or web pages might not at least allow a disclaimer of "hey, we put factory strings on so the neck doesn't bend during transportation." Or <grin> "You can expect to need a setup in the U.K. because of climate differences compared to central North America affecting the wood."
It could also have a "Okay, while you're putting on your new 'low' E string, here's the tone you're looking for. Then...."
Having dealt with the public in a Customer Service Management role I love the "Hanged with a New Rope Comment". It is accurate as are your other speculations.
Les Paul Standard Plus Flamed Amber, Taylor T5 Flamed blue, Fat Strat Texas Special USA,
Les Paul Classic 3 PU Black , PRS Custom 22, Double Fat Texas Special 50th Edition w/S1 Switching,
Les Paul Classic Gold Top, PRS CE 24 Gold Top, Fender Strat Standard American Made,
SG Standard Desert, PRS Swamp Ash Special Tobacco burst, Fender Strat Sdandard Mex,
SG Faded Brown, Ric 370 Metallic Blue, Fender Deluxe USA Stratocaster w/ noiseless pups,
SG Special 3 PU White Faded, Music Man S.U.B. Guitar Grey, Fender Telecaster Custom Gold Top China,
Flying V Faded, Brian May Special, Washburn WI66,
Explorer Pro Blue, 71 Blond Tele in near mint condition, Washburn WI67,
Explorer Pro Copper, Fender Mustang Repro Japan, Washburn A-20,
Marauder, Fender Lead II, Dean Hardtail import,
Epiphone Dot Special w/square markers, Fender Toranado special W/US Duncans, Restored 60's Strat surf green Texas Pups,
Tried to get my kids into playing so I got them a couple Daisy Rock guitars cheap. They were well made but the kids have not taken to playing yet.