[J Beckett (b3john)]

D Rice (Dice), on 16 July 2010 - 08:21 PM, said:

Henry: You and your team need to "rule" this place with a heavy hand. Internet forums can get out of control very quickly.

...

This should not be a place for people to "troll" and flame Gibson. This should be a place for customers to raise legitimate concerns with yourself. And, they should do so with respect, and realize that you do not, by any stretch of the imagination, have to open yourself up such as you have with this forum. It is a service to us, the customers, and lets us know that you legitimately care about our opinions.

+1!

A Jordan (vortexx), on 17 July 2010 - 08:39 PM, said:

The problem is the taint that people like uncleE can cause to a message board if left uncontrolled is to cause the other members to avoid this message board unless you/we want to be bombarded with constant non-constructive negativity. The 3 strikes rule is probably the best but in his case it's like he already used up his 3 strikes by all his rants.

I saw a guy once on a computer-support forum use all three of his three strikes in a single post (over about four paragraphs). Definitely doable.

[S Angell (i am wet)]

ehh don't worry about it, he wasnt happy with Gibsons anyways, why would him getting banned make him feel any different. And Flick will keep this place going very nicely!

[D Sawyer (Dan)]

D Rice (Dice), on 16 July 2010 - 08:21 PM, said:

Henry: You and your team need to "rule" this place with a heavy hand. Internet forums can get out of control very quickly.

Luckily, you have brought in one of, if not THE BEST, moderators in the realm of guitar discussion boards - Flick. It will be nice for you to be able to sit back and absorb our input and respond accordingly, while letting Flick take care of the riffraff.

This should not be a place for people to "troll" and flame Gibson. This should be a place for customers to raise legitimate concerns with yourself. And, they should do so with respect, and realize that you do not, by any stretch of the imagination, have to open yourself up such as you have with this forum. It is a service to us, the customers, and lets us know that you legitimately care about our opinions.

I think that you dealt with that guy appropriately. I like the reduced "anonymity" of this forum. And, you can place your fullest confidence in Flick - he is as "pro" as it gets when it comes to forum administration and moderation. In the 3 years I've been posting on his boards, I have yet to see him act unprofessionally - or fail to deal with an important issue promptly.

Right on, Dice. This forum represents Gibson directly and should maintain a certain degree of behavior to maintain its original purpose.

[D Kuther (kuther)]

H Juszkiewicz (HenryJ), on 16 July 2010 - 10:51 AM, said:

I have just authorized many new members. A gentlemen who refused to leave his last name, UncleE, within minutes of being made a member left 7 different long posts on a our terrible lack of product quality, and some pretty inflammatory comments.

He claims he bought a Custom Shop product with numerous problems, but was unwilling to send it to us fix because of the high cost of freight. He then went on to say what great quality PRS and several and brands he apparently does not own from his registration information.

I have banned him from our group, but I would love the communities opinion. Should I lighten up? Is the
is appropriate? What do you think is appropriate in a forum seeking open and honest dialogue. All comments and opinions welcome.

I think you did the right thing.

Sometimes it's not what you say but how you say it.

The tone of his posts were counter-productive and distracting.

We have a rare opportunity here to post comments knowing that Gibson management is listening and participating.

if you have a legitimate complaint this is the perfect place to voice it, but there needs to be a minimum level of civility or it's not going to last.

My $.02 anyway.

[O Arboleda (LOUD music studio)]

Ban him for life. A guy who has nothing constructive to say won't be missed.

[D Thompson (rockstar232007)]

I just think the guy is using the anonymity of the internet to vent his frustrations. Happens to the best of us.

I'd give him another chance, and if he blows it?

PERMA-BAN!!!

[J Salazar-Cavazos (JSC)]

Heavy hand I say, this place is a privilege and coming in here with the objective of relentlessly rant is a waste of time to all of us.

A lot of folks like doing a little swimming against the current with no real goal in mind. You will see more of this soon enough.

[R private (GibsonGuitar_Randy)]

I wouldn't have banned him for that.Sounds like he was bit disrespectful,but maybe he was just frustrated or venting.If he would continually some here trying to start stuff just for the sake of arguing or to be disrespectful,taking cheap shots,etc,then maybe warn him ,and after a chance or 2,then give him the boot.
sometimes people just want to vent.Banning shouldn't be the first step. If plans are to ban people at the first sign of anger or frustration,someone on your end is going to be busy with that ban button

[J Salazar-Cavazos (JSC)]

Randy there were several posts and he wanted to be anonymous, sound like one of those grumpy chronic ranters with no benefit to the forum community or the company. Act like a reasonable adult or get banned I say.

As for the anonimity aspect..wouldn't we all drive a little better if our names and phone numbers were displayed on the license plate of our cars?

[R private (GibsonGuitar_Randy)]

J Salazar-Cavazos
I can sort of see why some say to not allow the anonymous thing,but there are also logical,sound reasons for a person wanting to remain that way,at least to some regards.Phone numbers,even if not intentionally,if gotten into the wrong hands,can just end up getting on a telemarketers list to call and hound you over things you just don't want to have any part of.Think about it,why is a phone number needed here?Who is really going to call anyone from here?If it would ever come to someone wanting to call someone here on the forum,the number could be securely given by email or priate message and that way ,be a bit less likely to get in hands of a telemarketer.
The real name thing,i guess I can see it maybe that someone want to know who they are speaking to ,but again,is it really necesary to know so much personal info?Are you ever going to really need to know someones personal address form here?I again don't really see why anyone would,but again,if needed ,it could easily be done in private to be protected from telemarkters,solicitors,etc.
Lastly,I am in a govt tpe of job,I have clients which probably could do harm to me or my family if they would get my personal info,so I personally feel more comfortable not giving up all my private info.
My request to the forum is this.If personal info like phone numbers,addreses,full names are really needed to join this forum,can this info at least be kept secure and private by the mods or webmaster of this site ,and not posted publicy for all members to see?The mods or whoever runs this site could verify if they feel your personal info you have submitted is legit,then accept you as a member,but keep your submitted info private from the members,other than your username,or give the user an option if they choose to display this info publicy or not.
This is all said in honesty and seems fair to me.

[R Sage (AXE®)]

Your IP # is just like a fingerprint. You joined a forum and the Admins can see it. So anonymity is futile.

[C Yiannias (Yiann)]

I have to admit, the fact that the forum makes people's last names visible to the public (and search-able) is causing me concern.

It is one thing to have to disclose your name on registration and quite another to have that info publicly available for the world to see.

[J Salazar-Cavazos (JSC)]

You can choose not to participate. Just about anybody is Googleable these days really.

Randy so you are saying you are risking your life to be here in this forum? and risking it all because your information may be obtained by bad guys, dang, you are courageous.

[R private (GibsonGuitar_Randy)]

J Salazar-Cavazos (JSC), on 22 July 2010 - 04:59 PM, said:

You can choose not to participate. Just about anybody is Googleable these days really.

Randy so you are saying you are risking your life to be here in this forum? and risking it all because your information may be obtained by bad guys, dang, you are courageous.

You may be taking what I was trying to say and throw it back at me in a sarcastic way.i was trying carefully not to do that to you or anyone here.I was just being honest.Thanks alot.

[S Sanchez (trekhead)]

I don't think that you're asking for too much by asking for participants their real names names, and agreeing with some basic rules to maintain civility. You are doing more than most companies by opening yourselves up to these forums. Not everyone is going to be happy with your products or your service, and listening to what some of us may have to say isn't going to be pleasent, but that's how you improve. Having said that, just ranting and raving about stuff doesn't help anyone. If you complain because your guitar doesn't stay in tune, or the neck is twisted, or the service rep was disrespectful; that's one thing and there are solutions to all those problems. However, if the guitar is trash because it says Gibson, and that's the extent of your grievance, then you need to go somewhere else because you aren't really interested in trying to fix something or improve the product, or be productive in any way. There are plenty of forums out there where you can rant and rave till your heart's content...

[S Bernfeld (aknow)]

H Juszkiewicz (HenryJ), on 16 July 2010 - 06:51 AM, said:

I have just authorized many new members. A gentlemen who refused to leave his last name, UncleE, within minutes of being made a member left 7 different long posts on a our terrible lack of product quality, and some pretty inflammatory comments.

He claims he bought a Custom Shop product with numerous problems, but was unwilling to send it to us fix because of the high cost of freight. He then went on to say what great quality PRS and several and brands he apparently does not own from his registration information.

I have banned him from our group, but I would love the communities opinion. Should I lighten up? Is the
is appropriate? What do you think is appropriate in a forum seeking open and honest dialogue. All comments and opinions welcome.

No, Dr. Henry, don't lighten up. I read his post and initially thought he was at most, lying, or at least overly exaggerating. He/she seemed like a moron, with all due respect to this community.
Dr. Steve

[P Petiniot (Blues4U)]

S Bernfeld (aknow), on 27 July 2010 - 03:00 PM, said:

No, Dr. Henry, don't lighten up. I read his post and initially thought he was at most, lying, or at least overly exaggerating. He/she seemed like a moron, with all due respect to this community.
Dr. Steve

I still agree--Henry, you did the proper thing--The guy was a troll--

[S Berrian (The_Sentry)]

There are people like that...message boards, or otherwise.

If there's anything I can say about my posts here...If I offer criticism, I'm not going to do it unless I have something constructive to go along with it. If I don't like the way something "is" right now, I will take the high road and offer something in its stead. I'm here to debate, exchange, and present ideas of what I'd like as a consumer and as a guitar player.

And, it's been my experience you can trap more flies with honey than with vinegar.

[d vallejos (duane v)]

H Juszkiewicz (HenryJ), on 16 July 2010 - 09:20 AM, said:

I really want community input to make sure we have a healthy and honest dialogue.

Just one thing Henry:

I really don't want be considered a "fan." I liked to be perceived as a musician.... I'm a Beatles, Van Halen and Linda Carter fan..... But I'm a Gibson player